• QIs Fergusons Toyota open?

  As of March 30th 2020, Fergusons Toyota remains open and operating as business as usual. All of our departments, including Service, Parts, New and Pre-Owned Vehicle sales are currently open and waiting to help you. 

• QCan I get my car serviced?

  Yes! Our service centre is operating as per normal, and will continue to service existing service appointments and take on all new appointments. We are taking extended measures to sanitise your vehicle prior to our staff working on it, and will then sanitise your vehicle after works have been completed. We are taking every precaution to ensure we are delivering a safe service.

• QI need to reschedule my upcoming service booking. How do I do that?

  We value your business and know that in these uncertain times, things are changing daily. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Get into contact today with our specialised service team on (02) 8116 4865 who will be happy to update your service booking. 

• QCan I still wait for my car to be serviced?

  Yes, if you advised our team at the time of booking, you can wait for your car in our lounge. However, please practise social distancing and good hand hygiene. We have changed seating arrangements in the showroom as recommended by the Government for our guests safety. 

• QI would like to buy a new Toyota but would prefer not visit the site. Can I buy online?

  Of course you can! Our team would be delighted to assist you. We have an online click and collect system or a personalised online ordering system where our salespeople can email, phone send photos and videos, and any other content to help with your online purchase! 

• QI’d like to buy a pre-owned vehicle but would prefer not to come on-site. Can I buy online?

  Just like purchasing a new vehicle from Fergusons Toyota, you can also order a pre-owned vehicle online! Our personalised online ordering system is available for new, used and demo vehicles. We will get a salesperson to get into contact with you via, phone or email and will offer assistance as you purchase a pre-owned vehicle 100% online! 

• QI’m scheduled to take delivery of my new or pre-owned vehicle, how can I contact you?

  We’re doing our very best to ensure that we can meet all promised delivery dates during these hectic times. Please contact your Sales Consultant or our Sales Team for more information. If you are having trouble getting into contact with our team member, we have a Facebook Messenger chat located at the bottom right of the webpage to chat with you. 

• QWhat is Fergusons Toyota doing to protect the health of its staff and guests?

  The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re following Government recommendations regarding personal hand hygiene and social distancing.
  • We’ve implemented additional cleaning procedures across our Departments.
  • We’ve also arranged for some of our staff to work from home, where possible, to maintain essential functions.
  • We’ve utilising video conferencing tools to minimise movement of and gathering of staff. 

  We have staff on hand to assist with all your questions and needs, so please don't hesitate to contact us in store, online or by phone. We're here to help.  

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