Fergusons Toyota is an Equal Opportunity Employer
Fergusons Toyota are always on the lookout for self-motivated people with the passion to be successful. We value our team members and require them to share our philosophy of providing our customers with not only quality vehicles, but also an after sales service that develops long-standing customer relationships.
Contact Centre Representative
Then we have an exciting new opportunity for you working for a forward thinking automotive dealership that values their people and provides training and support. Always looking on how we can do better and improve on our day to day process.
Your role will be based between Hurstville or Belmore and you will be handling customer product enquiries for service, sales, customer experience and process within an automotive environment for a major brand. The role can be flexible permanent part time work to full time based on the candidate and work requirements but must be able to work Mon - Fri business hours.
The Role:
- Answering inbound calls and making outbound calls to service and sales
- Providing correspondence between customer & dealer staff
- Managing customer service bookings.
- Utilising & maintain customer records within our CRM Database
- Providing 100% customer service
Essential Criteria:
- Experience supporting a culture of customer service
- Ability to identify and respond quickly to customer needs
- Be well versed in Microsoft systems and basic PC operation
- Must be available to work Monday to Friday between 7.30am to 5pm
Desirable Criteria:
Multilingual - Chinese, Mandarin, Cantonese Speaking a plus
Contact James O’Brien at Fergusons Toyota via email at This email address is being protected from spambots. You need JavaScript enabled to view it.
If you’re looking for a rewarding career in automotive, please get in touch with Fergusons Toyota now!